The bitlocker issue locked it too tight for Dell’s BIOS repair/recover/reset/rollback utilities. Yup! ran through that stuff with the owner before getting hands on. Just Windows to configure and update.Īlternative method using Microsoft Media Creation tool – Untested by me If just asked me to restart so it seems the laptop is back in business. It will give you a lot of warnings if you choose to delete existing data as I did. From there you’ll need to thing through the options and choose the one you want. Choose to boot from the recovery USB and the recovery program runs. Switch on the offending computer and enter BIOS (F2 when the Dell logo appears or through a boot menu using escape then another disk). Then it writes everything necessary to your (large) USB drive. When run it requests the relevant Dell Service tag (obtainable from BIOS if you don’t have it written elsewhere). Presumably, that should cover everyone but if it doesn’t search dell for drivers for the model you need then look for the link to the recovery tool.Īll I needed was to download it to my (working) PC and run it. There I noticed a link to a 64 bit USB recovery tool. The Iso wrote to USB OK and loaded the install media but “where are the drivers”. Both are just a case of following the bounding ball (and having the right image for bare metal). My experience to date has included using inbuilt OS recovery tools or bare metal when that fails. The messages says 1-5 hours so I am doing this as I wait. OK Dell users, this seems to be the workaround or should I say, so far, so good.
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